Help with the problems that interrupt your day
You do not need to diagnose the fault before getting in touch. Describe what you were trying to do, what happened instead and any error message you can see.
- Slow computers and everyday troubleshooting
- Home Wi-Fi and internet connectivity issues
- Printer setup and connection problems
- Email access and software troubleshooting
- New computer setup and data transfer enquiries
Before you call
Have your device type and location ready. Note when the issue started and whether anything changed recently, such as a new device or software update. If internet access is the problem, note whether other devices can connect. Never send passwords, banking information or sensitive files in an initial enquiry.
New computer setup and moving your files
Contact us about setting up a new computer and transferring files from an old device. Tell us which devices you have, what needs to move and whether you have an existing backup. Data transfer options depend on the condition and accessibility of the old device.
A clear next step before you book
Discuss the issue, likely support approach, availability and pricing before arranging service. Some problems may be suitable for remote help; others may require access to the device or home network.
Frequently asked questions
Do you help home users or only businesses?
On Site IT Alberta helps both home users and businesses in Edmonton and surrounding communities. Home support enquiries include computer, Wi-Fi, printer, email and software issues.
Can you help with a slow computer?
Yes. Contact us about slow computer troubleshooting. Describe your computer, when it became slow and which tasks are affected so we can discuss the next steps.
Can you help with home Wi-Fi or a printer?
Yes. We accept enquiries about home Wi-Fi, connectivity and printer problems. Tell us whether the issue affects one device or several devices.
Do you provide home visits in Edmonton?
Contact us with your location and the issue to discuss an on-site visit. Service availability, timing and pricing are confirmed before booking.
Can I contact you after normal business hours?
Yes. On Site IT Alberta is open 24/7. Call 780-203-6901 to discuss your issue and confirm when support is available.